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This Concept Map, created with IHMC CmapTools, has information related to: Retail Skills and Wholesale Trade, Gain experince in: Communicate in the Workplace Encourage, acknowledge and act upon feedback, Gain experince in: Interact with Customers Resolve complaints according to store procedure, Gain experince in: Balance Point of Sale Terminal Apply store policies when removing takings from register or terminal, Gain experince in: Sell Products and Services Select and apply appropriate method of closing sales, Gain experince in: Point of Sale Handling Procedures Pack and wrap items efficiently to avoid damage, Gain experince in: Organise and Maintain Work Areas Apply safe work practices according to OHS legislation, industry codes of practice, manufacturer’s instructions and store policy and procedures, Gain experince in: Communicate in the Workplace Participate in team problem solving, Gain experince in: Advise on Products and Services Demonstrate features and benefits of products and services to create a buying environment, Gain experince in: Perform Retail Finance Duties Reconcile invoices and delivery notes, Gain experince in: Sell Products and Services Evaluate personal sales performance to maximise future sales, Gain experince in: Communicate in the Workplace Maintain an awareness of the need for discretion, tact and confidentiality, Gain experince in: Interact with Customers Process returns or refunds according to store policy and procedures, Gain experince in: Sell Products and Services Use questioning, listening and observation techniques to determine customer requirements, Gain experince in: Point of Sale Handling Procedures Maintain adequate supply of dockets and vouchers, Gain experince in: Merchandise Products Display merchandise on floor, fixtures, shelves and display using correct manual handling techniques and other safety requirements, Gain experince in: Perform Retail Finance Duties Identify errors and rectify or report to relevant personnel, Gain experince in: Apply Safe Working Practices Report work related incidents and accidents to designated personnel, Gain experince in: Organise and Maintain Work Areas Ensure a safe, uncluttered and organised work area according to store policy and procedure, Gain experince in: Work Effectively in a Retail Environment Use effective communication to gain information about workplace careers and issues, Gain experince in: Perform Stock Control Procedures Maintain cleanliness and order in receiving bay according to store policy and procedure