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This Concept Map, created with IHMC CmapTools, has information related to: Busniess and Innovation, solutions Training Effective approaches for reskilling and retaining older workers, Barriers technology The speed of technological change, Business and Innovation Overview - Each of the six industries has specific workforce development and skilling challenges but key themes are shared by all – sustainability, productivity, innovation and the effects of the digital economy are having impact on the workforce skilling arrangements - These shared drivers highlight the need for closer integration of ICT, business, creativity and design capabilities but also alert us that adaptability and skills in leadership, business planning and risk management are also critical to successful businesses of the future. - The skills needs of industry, and individuals, are transferred as responsibilities or outputs from the secondary schools, national VET and higher education systems ???? Business Services Occupations in skill demand -Accountant -Account Manager -Bookkeeper -Accounts clerk -Business Policy and Planning Manager (including international) -Call or Contact Centre Operator -Call or Contact Centre Team Leader -Contract Program and Project Manager/Administrator -Corporate Services Manager -Corporate Social Responsibility Manager -Customer Contact Manager -Finance Manager -General Administrative Officer -General Manager -HR Clerk/HR Officer -Human Resource Administrator/Manager -Marketing Assistant -Market Research Analyst -Office and Practice Manager -OHS Manager -OH&S Officer/Advisor -Para-legal Professional -Payroll clerk -Personal Assistant and/or Secretary -Receptionist -Records and Information Coordinator -Sales and Marketing/Business Development Manager -Sales Representative -Supply and Distributions Manager -Telemarketer Emerging Skill Shrotage Areas • Carbon auditing and carbon bookkeeping • Energy efficiency planning and monitoring • e-waste management • Independence and selfmotivation • IT literacy, e-commerce, digital business skills • Creativity, design and innovation • Business planning • Communications and customer service • Literacy and numeracy • Basic business skills • Supervision and leadership • Marketing for small business • Workforce planning • In-house capacity for training and development, solutions ageing workforce Effective approaches for reskilling and retaining older workers will be required, Barriers ???? Changing business and employment structures, solutions Training The Printing and Graphic Arts Training Package (ICP05) has recently been enhanced – the revised Training Package will be endorsed in early 2010., Barriers ???? *The global economy and business pressures, Barriers ???? Industry culture and morale, Financial Services Occupations by skill demand - Accountant - Accounting Assistant - Accounting Manager - Accounts Assistant/Clerk/Officer/Data Entry - Accounts Officer/Senior Supervisor - Auditor Officer/Accounts - Bank/Credit Union/Building Society Teller, including telephone - Broker – Mortgage/Finance - Business Lending/Mortgage Development - Debt Collector - Financial Investment Advisor - Finance Market Dealer/Securities/Treasury/Equities/Commodities - Financial Planner/Adviser/Technical Specialist - Financial Planning Manager – Business Development Relationship and Client Service - Financial Planning Support/Para Planner - Financial Risk Manager - Financial Services – Customer Service/Business Development/ Relationship/Call Centre/Card Services Officer - Financial Services Manager - Financial Services Statistical Clerk - Insurance Broker - Insurance Consultant Claims - Insurance Officer – Health and Life Insurance Compliance - Insolvency Officers - Loss Recovery/Claims, Fraud/Repossessions/Collections Reconciliation/Underwriting -Managers Credit/Audit Compliance - Payroll Officer - Settlements - Superannuation Advisor - Superannuation Funds Manager/ Administrator - Workers’ Compensation (RTW) Injury Management Emerging skill shortage areas • Working in teams • Communications and customer relations • Operating effectively as a global organisation • Governance • Supervision and leadership • Knowledge management • Business planning • Compliance • Risk management • Advanced computer and IT skills • Business continuity planning • New products and systems • Impact of carbon trading • Risk management • HR management and management soft skills • Transferability of skills between industry sectors ???? Barriers, Barriers With its responsibility for skilling the current workforce and preparing future generations for work and life, the Education and Training industry is subject to intense public and political scrutiny and to frequent waves of policy change and review. Literacy & Numeracy building the literacy and numeracy skills of existing workers and new workforce entrants will become increasingly important, as new technologies and more complex regulatory environments place greater demands on workers., Printing & Graphic Arts Occupations by Skill Demand -Binder and Finisher -Digital Printer – Ink Jet -Digital Printer – Toner Base - Graphic Designer - Graphic Pre-press Trades Worker - Mail Processor - Paper Salesperson - Pre-press Designer (IT/digital/wide format) - Print Machinist/Production (including digital - Printing Table Worker/Printer’s Assistant Emerging Skill shortages • Environmental certification • ISO quality audit processes • Advanced computer and IT skills • New equipment and processes in digital printing • Marketing, communications and customer relations • Design and creativity • Succession planning and exit strategies • New business models and processes • Workforce planning • Identification and promotion of career pathways • Workforce development planning • Ability to identify return on investment from training ???? solutions, *The development of a new Training Package for Training and Education The new package will contain: • a newly developed Vocational Graduate Certificate Adult Language, Literacy and Numeracy • a newly developed Vocational Graduate Diploma in Adult Language, Literacy and Numeracy, • the recently revised Certificate IV in Training and Assessment ???? There is scope in future for IBSA to explore the vocational skill needs of the Education and Training industry more broadly. Potential areas for consideration include: • add-on skills and post-graduate career development options in specialist areas for professionally qualified teachers • VET pathways into higher education teaching/education qualifications, and • VET qualifications for educational support staff, Solutions Training The Financial Services Training Package (FNS04) is currently being reviewed. The revised Training Package will be endorsed in 2010, Barriers With its responsibility for skilling the current workforce and preparing future generations for work and life, the Education and Training industry is subject to intense public and political scrutiny and to frequent waves of policy change and review. ???? An ageing workforce and access to suitable recruits, Barriers opportunity Digital Television switchover, Solutions opportunity in industry New business opportunities within the industry will further enable flexible working arrangements and diverse career pathways, Barriers With its responsibility for skilling the current workforce and preparing future generations for work and life, the Education and Training industry is subject to intense public and political scrutiny and to frequent waves of policy change and review. technology change The speed of technological change in particular the availability of a high-speed broadband network, BArriers ???? Integrating technology, Business and Innovation Overview - Each of the six industries has specific workforce development and skilling challenges but key themes are shared by all – sustainability, productivity, innovation and the effects of the digital economy are having impact on the workforce skilling arrangements - These shared drivers highlight the need for closer integration of ICT, business, creativity and design capabilities but also alert us that adaptability and skills in leadership, business planning and risk management are also critical to successful businesses of the future. - The skills needs of industry, and individuals, are transferred as responsibilities or outputs from the secondary schools, national VET and higher education systems ???? Financial Services Occupations by skill demand - Accountant - Accounting Assistant - Accounting Manager - Accounts Assistant/Clerk/Officer/Data Entry - Accounts Officer/Senior Supervisor - Auditor Officer/Accounts - Bank/Credit Union/Building Society Teller, including telephone - Broker – Mortgage/Finance - Business Lending/Mortgage Development - Debt Collector - Financial Investment Advisor - Finance Market Dealer/Securities/Treasury/Equities/Commodities - Financial Planner/Adviser/Technical Specialist - Financial Planning Manager – Business Development Relationship and Client Service - Financial Planning Support/Para Planner - Financial Risk Manager - Financial Services – Customer Service/Business Development/ Relationship/Call Centre/Card Services Officer - Financial Services Manager - Financial Services Statistical Clerk - Insurance Broker - Insurance Consultant Claims - Insurance Officer – Health and Life Insurance Compliance - Insolvency Officers - Loss Recovery/Claims, Fraud/Repossessions/Collections Reconciliation/Underwriting -Managers Credit/Audit Compliance - Payroll Officer - Settlements - Superannuation Advisor - Superannuation Funds Manager/ Administrator - Workers’ Compensation (RTW) Injury Management Emerging skill shortage areas • Working in teams • Communications and customer relations • Operating effectively as a global organisation • Governance • Supervision and leadership • Knowledge management • Business planning • Compliance • Risk management • Advanced computer and IT skills • Business continuity planning • New products and systems • Impact of carbon trading • Risk management • HR management and management soft skills • Transferability of skills between industry sectors, Solutions ???? There is scope in future for IBSA to explore the vocational skill needs of the Education and Training industry more broadly. Potential areas for consideration include: • add-on skills and post-graduate career development options in specialist areas for professionally qualified teachers • VET pathways into higher education teaching/education qualifications, and • VET qualifications for educational support staff