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This Concept Map, created with IHMC CmapTools, has information related to: 85anthony-nicole, supervisor conflict resolution, patient geriatric high ses ???? staff diverse age/religion/culture mostly caucasion, INFORMAL EDUCATION inc l cont ed, look outside box ???? pt centered care, WORK EXPERIENCE incl burn unit, CULTURAL COMPETENCE involves communication, generational differences culture differences fostered pt centered care, explain/demonstrate to patients more what was going to happen facil pt centered care, BACKGROUND incl german/irish english/scottish ancestors, look outside box ???? CULTURAL COMPETENCE, BACKGROUND incl grew up suburbs sanfran, BACKGROUND incl undergrad exercise phys, cont ed involved generational differences culture differences, conflict resolution were communication related, WORK EXPERIENCE incl other PT's, foreign exchange students ???? understand japanese culture, CULTURAL COMPETENCE ???? don't need to know every detail, learn to ask questions led to pt centered care, CULTURAL COMPETENCE involves being resourceful, burn unit ???? dealt w/ cultural issues as burn unit team