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This Concept Map, created with IHMC CmapTools, has information related to: 78nicole-kelly, cont. ed ???? generational differences, CULTURAL COMPETENCE involves incorporation practices/tradition into patient interactions, INFORMAL EDUCATION ???? clinical experiences, home care ???? see what working towards in acute, home care lead to understanding family dynamics, cultural competence training ???? knowledge of resources/ how to deal with patients, FORMAL EDUCATION ???? PT management/group every month, clinical experiences ???? small town, BACKGROUND ???? italian husband/ no kids, BACKGROUND ???? interest pt, administrator ???? polish immigrant, knowledge of resources/ how to deal with patients ???? patient centered care, BACKGROUND family business funeral home, patient centered care leads to readily available translators, travel ???? expected everyone to speak english, INFORMAL EDUCATION ???? cont. ed, WORK EXPERIENCE incl variety of staff race/ses, WORK EXPERIENCE involves INTERACTION WITH FAMILY AND PATIENTS, catholic high school/ college ???? diverse religious backgrounds, INFORMAL EDUCATION ???? binders/pamphlets