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The balanced scorecard at Halifax PLC, Future will have Focused Theory Z: more clearness (to be investigated), Long-term growth culture characterised by Financial & business results perspective, Performance measurement system is a key input into Performance management system, "Tell-do" culture results/volumes - driven evolved into Long-term growth culture, A cultural change to Future, Theory Z usage: understanding the interconnections between 4 aspects of organisation is planned to evolve into Focused Theory Z: more clearness (to be investigated), Long-term growth culture characterised by Staff development and improvement perspective, Balanced scorecard in Halifax PLC has the source of their business in Customer retention, "Tell-do" culture results/volumes - driven characterised by Internal processes: don't care about "how", Theory Z usage: understanding the interconnections between 4 aspects of organisation is in fact The company strategy