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issues report, helps with network capacity planning, video taping job performance, employee monitoring, helps catch trade secrets leaving comp., enhances employee productivity, aren't letting them know they're being monitored, recording computer keystrokes, privacy for consumers and workers act, checking e-mail, voicemail and phone conversations, employees feel it is unjust, many states have made laws of their own to control it, federal acts to stop psychological testing, employers aren't being fair in their monitoring, monitoring is being used for micromanagement purposes, helps out the company , protection from sexual harassment, defamation and illegal activity lawsuits